In the world of wireless audio, Bose’s QuietComfort Earbud 2 promises a premium experience with top-notch sound and advanced noise cancellation. However, no technology is immune to occasional challenges. In this article, we explore bose quietcomfort earbuds 2 issues like won’t turn on, not charging, connection problems and sound related issues that users may face in these earbuds, offering insights into troubleshooting solutions.

Join us as we uncover the bose quietcomfort earbuds II problems, ensuring users can fully enjoy their audio journey by addressing and overcoming any hurdles they may encounter.

Few Things To Know:

Initial Challenges: If you’re experiencing issues with your newly acquired Bose QC Earbuds 2, such as them not working, start with a reset and firmware update. Carefully review the manual for instructions. If the problem persists and it seems to be a product issue, explore options for replacement or refund within the applicable timeframe.

If the refund deadline has passed, don’t worry. Take advantage of the 2-year warranty that covers Bose headphones and earbuds.

Later Challenges: Bose QC Ultra headphones have a lifespan of approximately 2 years. If you’ve used them for this duration and are encountering issues, it may be worth considering investing in new headphones or earbuds.

Quick Fixes To Try:

Try these before diving deep into more detailed fixes.

1. Reset:

To reset your Bose QuietComfort Earbuds 2, just follow these easy steps:

  1. Plug in the charging case.
  2. Put the earbuds in the charging case.
  3. Close the case for 5 seconds, then open it.
  4. Press and hold the Bluetooth button inside the case for 30 seconds. The earbuds' lights will blink and change colors.
  5. On the device that was connected to the earbuds, go to Bluetooth settings and forget the earbuds.
  6. Reconnect the earbuds to your device.

By doing these steps, you’ll reset your earbuds and connect them again to your Bluetooth device.

2. Update:

To make sure your Bose QuietComfort Earbuds II have the latest features and improvements, follow these simple steps for an easy update:

Wireless Update with Bose Music App:

  1. Connect your earbuds to the Bose Music app on your Android or iOS device.
  2. The app will automatically find and download any available updates for your earbuds.
  3. Once downloaded, the app will send the update to your earbuds. This may take up to 45 minutes.
  4. You can use your device and earbuds as usual during the update.
  5. If the app freezes or the transfer stops, close the Bose Music app and try the update again.
  6. When the update is ready, tap “Install Update” and follow the app’s instructions to finish.

You can also update using a computer with a USB-C cable by downloading the required app from your browser.

Note: Earbuds and the charging case need separate updates. Earbuds update wirelessly with the Bose Music app, while the charging case updates through a computer with a USB-C cable. Keeping both components updated ensures optimal performance and access to the latest enhancements.

Bose QuietComfort Earbud 2 Issues:

Here you will see Bose QuietComfort Earbuds II problems like not turning on, not charging, one earbud low volume, other sound related & connection related issues and one side not working. So let’s see them one by one.

1. Won’t Turn On:

If your Bose QC Earbuds 2 not turning on, don’t worry, as we’ve identified a few solutions to get your music playing again. One common fix involves placing the earbuds back into the charging case, closing it, and then plugging it in for a quick charge – approximately a minute or so. Surprisingly, the charging case plays a crucial role in “booting up” the earbuds, effectively resolving the power hiccup. This quick “reset” eliminates the need for a factory reset or app reinstallation. Another situation to consider is a discharged case.

It’s important to note that leaving the buds motionless may cause them to enter a sleep state, potentially creating a bug where a low-power case fails to revive them. Users may encounter software issues, with power-related concerns being just one of the challenges that may arise. Stay tuned as we delve into more insights and solutions to ensure a seamless audio experience with your Bose QC Earbud 2.

Another possible reason for the earbuds not turning on could be issues with the charging case, such as failing to charge the earbuds properly. Additionally, the earbuds themselves could contribute to the problem, possibly due to factors like their lifespan or defects from the manufacturing process. We’ll explore these aspects in more detail in the following section.

2. Not Charging:

If you’re encountering the issue of Bose QC Earbuds 2 not charging, it’s essential to understand a few key aspects about these earbuds before attempting any fixes.

The crucial information to be aware of is that these earbuds are equipped with a lithium-ion battery, which has a limited number of charge cycles determining the overall battery life. In the case of Bose QC II, the battery typically lasts for approximately 1 year and 7 months on average. If you’ve used your earbuds extensively and are approaching or surpassing this lifespan, it might be time to consider investing in new earbuds.

However, if you are well within this timeframe, there are a few steps you can take to address the charging issue. Refer to a more detailed article on Bose earbuds not charging for further guidance. (Click on the red text to read the article.)

3. Sound and Volume Issue:

If you’re facing the issue of Bose QuietComfort earbuds one side louder, particularly with the left earbud not working, there are several steps you can take to address the problem. We have provided a comprehensive guide in an article where one side is louder than the other (click on red text to read). The article also covers fixes for bose qc earbuds 2 not loud enough and bose quietcomfort earbuds volume too low

If you find that your Bose QC earbuds 2 volume is too low, consider cleaning the earbuds. The article on cleaning the earbuds provides specific instructions for addressing low volume by cleaning the earbuds

4. Connection issues:

If you’re dealing with Bose QuietComfort Earbuds 2 connection issues, such as connection dropping and not connecting, here are some fixes:

If you’re facing trouble with the bose qc earbuds 2 left earbud not connecting, it’s important to understand that the left earbud is a slave earbud. It won’t connect independently; it relies on the right earbud for connection. If your right earbud is connected, the left one will work, and vice versa. This design may lead to issues where the bose qc earbuds 2 won’t sync together. To address this, try a factory reset by following the steps mentioned in the article. After resetting, connect the right earbud first, and the left earbud should sync after 10 to 15 seconds.

For general connection issues, such as the earbuds disconnecting, follow these steps:

  1. Turn off Bluetooth.
  2. Close all open apps, especially the Bose app.
  3. Clear the device cache using a cleaner (on Android, use a widget).
  4. Turn on Bluetooth and connect to the earbuds. Close the Bluetooth menu after the connection.
  5. Open the Bose app, let it search, and then connect. Check if the issue is resolved.

For a more thorough fix when Bose QC Earbuds 2 won’t connect, consider clearing everything. Remove the earbuds from the Bose app, forget them in your phone’s Bluetooth settings, delete all data from the Bose app, and reset the earbuds (place them in the open case, hold the button for about 30 seconds until the light goes from flashing blue to flashing white). Reconnect through the app to resolve the bose qc earbuds 2 not connecting issue.

While this method has worked for some users, it’s important to note that a future software update may be necessary to address the root cause. If the problem persists, consider reaching out to Bose support for further assistance.


Bose’s QuietComfort Earbud 2 promises a top-notch wireless audio experience, but occasional challenges may arise. This article offers insights and quick fixes for users facing issues, covering resets, firmware updates, and addressing power, charging, sound, and connection concerns for a seamless audio experience with Bose QC Earbud 2.

Oliver Dules
In the world of audio technology, there are individuals who not only understand the nuances of headphones and earbuds but also possess the expertise to solve a myriad of problems that users encounter. Oliver Dules is one such luminary in this field, armed with six years of valuable experience and a remarkable journey that has taken him through industry giants like JBL, Skullcandy, and Samsung. Oliver Dule's exceptional skills go beyond the realm of troubleshooting; he has also contributed to the design of headphones, and he currently holds a pivotal role at Samsung, where he continues to shape the future of audio technology.