Helix True Wireless Earbuds Not Turning On (Solved)


This article will provide a comprehensive troubleshooting guide to help you fix helix true wireless earbuds not turning on.

Wireless earbuds have become increasingly popular in recent years for their convenience and portability. One of the most popular brands of wireless earbuds is the Helix True Wireless Earbuds.

However, like all electronic devices, they can encounter issues, and one common problem is that they do not turn on.

Basic Troubleshooting Steps:

The first step in fixing your Helix earbuds is to try some basic troubleshooting steps. Here are some simple things you can do to try and turn your earbuds on:

  • Charge the Earbuds: The most common reason for earbuds not turning on is that they are out of charge. Make sure to charge your earbuds fully before attempting to turn them on again.
  • Check the Charging Cable and the Charging Port: Ensure that the charging cable is plugged in securely and the charging port is clean.
  • Reset the Earbuds: Sometimes a reset can help fix the issue. Press and hold the power button on both earbuds for 10 seconds until the LED indicator flashes red and blue.
  • Check the Earbuds’ Power Button: Make sure that you are pressing the power button correctly and holding it down for a few seconds.

Further Troubleshooting Steps:

If the basic troubleshooting steps do not work, there are some further steps that you can try to fix your Helix earbuds:

  • Check the Earbuds’ Connectivity: Ensure that your earbuds are paired correctly with your device.
  • Check the Earbuds’ Firmware: Check if the earbuds have the latest firmware update.
  • Clean the Earbuds: Clean the earbuds with a dry cotton swab to remove any dirt or debris that may be blocking the charging port.
  • Check the Earbuds’ Battery Status: Check if the earbuds are fully charged and the battery status on your device.
  • Reset the Earbuds’ Network Settings: Reset the network settings on your device and re-pair the earbuds.
  • Check the Compatibility with Your Device: Ensure that your device is compatible with the Helix earbuds.
  • Check for Any Physical Damage: Inspect the earbuds for any physical damage that may have occurred.

Advanced Troubleshooting Steps:

If none of the above troubleshooting steps work, you may need to take some more advanced troubleshooting steps. Here are some options:

Contact Helix Support: Reach out to the Helix support team for assistance with your earbuds.

Return the Earbuds: If your earbuds are still under warranty, you may be able to return them for a replacement or refund.

Replace the Earbuds: If all else fails, you may need to replace your Helix earbuds.


In conclusion, Helix True Wireless Earbuds are a convenient and popular choice for people who want to listen to music or take phone calls on the go. However, if your Helix earbuds are not turning on, it can be a frustrating issue.

Fortunately, there are several troubleshooting steps that you can take to fix the problem.

Starting with basic steps such as charging the earbuds or resetting them, you can move on to more advanced troubleshooting steps like checking for physical damage or contacting Helix support.

If all else fails, you may need to replace your Helix earbuds.

However, it is important to note that wireless earbuds are electronic devices and can encounter issues. Taking proper care of your earbuds can help prevent future problems.

About Author

In the world of audio technology, there are individuals who not only understand the nuances of headphones and earbuds but also possess the expertise to solve a myriad of problems that users encounter. Oliver Dules is one such luminary in this field, armed with six years of valuable experience and a remarkable journey that has taken him through industry giants like JBL, Skullcandy, and Samsung. Oliver Dule's exceptional skills go beyond the realm of troubleshooting; he has also contributed to the design of headphones, and he currently holds a pivotal role at Samsung, where he continues to shape the future of audio techno

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