Pairing your Skullcandy Hesh ANC headphones should be a seamless process, but occasionally, users may encounter issues.

In this comprehensive troubleshooting guide, we’ll explore various causes and corresponding fixes to help you resolve skullcandy hesh anc not pairing problems. Let’s dive into the solutions step by step for skullcandy hesh anc not pairing to android, iphone and windows.

Few things To Know First:

1. New Skullcandy Hesh ANC Headphone Issue:

If you’ve recently bought a Skullcandy Hesh ANC headphone and are facing pairing problems, even if you know how to pair them correctly, it’s a good idea to ask for a refund.

Save both your money and time by checking out other headphone options, like the ones suggested [Click Here and Here].

2. Skullcandy Hesh ANC Headphone Lifespan:

Normally, a Skullcandy Hesh ANC headphone’s best performance lasts about 18 months or 1.6 years. If you’ve used your headphones for this long, you’ve already gotten your money’s worth.

Trying to repair them might only give you an extra 1 or 2 months of use. If you depend on them for travel, relying on a fixed headphone might not be the smartest choice.

3. First Claim Warranty:

Skullcandy Hesh ANC headphones come with a 1-year limited warranty that covers manufacturing defects. This means if your headphones stop working due to a manufacturing issue, Skullcandy will fix or replace them for free.

The warranty is active for one year from the day you bought them. To use the warranty, reach out to Skullcandy site and submit a warranty claim by following guidelines mentioned there.

You’ll need to show proof of purchase, like a receipt or order confirmation. After contacting them, Skullcandy will provide a prepaid shipping label for you to send your headphones back. Once they receive your headphones, they’ll either repair or replace them and send them back to you.

4. Troubleshooting for Headphones:

If your Skullcandy Hesh ANC headphones have been in use for less than 18 months there’s hope for practical fixes. Check out the solutions below to effectively address charging issues and keep enjoying your headphones.

Quick Fixes:

  • If pairing fails, restart both your headphones and your device.
  • Ensure both devices are within range (30 feet or less)..
  • If necessary reset skullcandy hesh anc.

Wrong Information: Some might say to update skullcandy hesh anc but we want to make sure that skullcandy hesh anc is not supported by skullcandy app.

Common Causes:

Attempt pairing with another device to identify the source of the problem, however the common causes are as follow:

  • Headphones Damaged/Water Damage.
  • Headphones Out of Range
  • Headphones Not Visible:
  • Headphones Paired with Another Device:
  • Bluetooth Interference
  • interference.
  • Outdated Bluetooth Software:
  • Bluetooth Antenna Issue:
  • Low Battery
  • Outdated Firmware

Skullcandy Hesh ANC Not Pairing:

1. Damaged Headphone:

If you have a broken Skullcandy product, don’t worry, you can get a replacement product under warranty. Here’s a quick overview of the process:

  • Click the link to submit a Warranty Claim and fill out the form.
  • Look out for an email containing shipping instructions.
  • Send your damaged Skullcandy product as per the provided instructions.
  • Get a package with your replacement product once we receive your item.

2. Stay in Range and Disconnect From other Devices.

The specified Bluetooth range for the Skullcandy Hesh ANC headphones is officially stated as 30 feet (10 meters). You have to make sure that skullcandy hesh anc is disconnected from all the bluetooth devices in range of 10 meters. It might be possible that the bluetooth devices in range can cause skullcandy to disconnect frequently.

3. Charging:

If your headphones are low on battery, a complete recharge may be necessary for successful pairing. Ensure your headphones have sufficient power. If you face a charging problem, first fix it.

4. Proper Pairing Process:

Before You Start:

  • Make sure your Skullcandy Hesh ANC headphones have a full charge.
  • Check that the Bluetooth feature is working on your Bluetooth-enabled device.
  • Ensure your Skullcandy Hesh ANC headphones are close to your Bluetooth-enabled device.

Pairing Instructions:

  • Power On Your Headphones: Hold down the power button for about 3 seconds until the LED indicators flash blue and red alternately.
  • Activate Pairing Mode: Simultaneously press and hold the power button and volume down button for 3 seconds until the LED indicators flash blue and red rapidly. This signals that the headphones are in pairing mode.
  • Enable Bluetooth on Your Device: Open the Bluetooth settings on your Bluetooth-enabled device, turn on Bluetooth, and set your device as discoverable.
  • Scan for Bluetooth Devices: Initiate a Bluetooth scan on your device to search for nearby Bluetooth devices. Look for your Skullcandy Hesh ANC headphones in the list of available devices.
  • Select Your Headphones: Tap or click on “Skullcandy Hesh ANC” or “Hesh ANC” in the list of available devices. Your device will try to establish a connection with the headphones.
  • Confirm Pairing: Wait for a confirmation message on your device indicating a successful connection. The LED indicators on your headphones will turn solid blue, confirming the pairing.

5. Remove Pairing history Catch/ Reset:

One common issue is the presence of a previous pairing history.

To resolve this, clear the pairing history by pressing and holding the “+” and “-” buttons for 3 seconds until the voice prompt says “Disconnected” followed by “Pairing.”

6. Device Settings:

Verify that Hesh ANC headphones are selected as the preferred audio output in your device’s settings.

This ensures that the audio signal is directed to the correct device. You can verify this in different devices as follow:

Verifying Audio Output on Windows:

  1. Right-click the speaker icon in the taskbar’s notification area.
  2. Select “Open Sound settings” from the context menu.
  3. Under “Output,” choose “Skullcandy Hesh ANC” from the drop-down menu.
  4. Verify that the “Set as Default Device” checkbox is ticked.

Verifying Audio Output on macOS:

  1. Click the Apple logo in the top left corner of the screen, then select “System Preferences.”
  2. Click the “Sound” icon.
  3. Select the “Output” tab.
  4. Under “Choose an output device,” choose “Skullcandy Hesh ANC” from the drop-down menu.

Verifying Audio Output on Android and iOS: In android and iOS simply check if the bluetooth list shows skullcandy hesh or not in the devices list.

7. Phone Restart:

If the headphones are not entering pairing mode, a simple restart of your phone may resolve the issue.

How to fix Skullcandy Hesh ANC Not Pairing


By following these comprehensive steps and understanding potential causes, you can troubleshoot and resolve most pairing issues with your Skullcandy Hesh ANC headphones.

If problems persist, don’t hesitate to reach out to Skullcandy customer support for further assistance. Happy listening!

Oliver Dules
In the world of audio technology, there are individuals who not only understand the nuances of headphones and earbuds but also possess the expertise to solve a myriad of problems that users encounter. Oliver Dules is one such luminary in this field, armed with six years of valuable experience and a remarkable journey that has taken him through industry giants like JBL, Skullcandy, and Samsung. Oliver Dule's exceptional skills go beyond the realm of troubleshooting; he has also contributed to the design of headphones, and he currently holds a pivotal role at Samsung, where he continues to shape the future of audio technology.