Skullcandy Hesh headphones are renowned for their impressive sound quality and sleek design, but encountering connectivity issues can be a frustrating experience. If you’ve been grappling with random disconnections, fear not! This comprehensive troubleshooting guide is here to assist you in resolving the connectivity woes of your Skullcandy Hesh headphones.

We’ll walk through common causes, why do my skullcandy hesh headphones keep disconnecting and offer detailed fixes to ensure you can get back to enjoying your audio experience without interruptions.

First and Foremost:

The Skullcandy hesh headphones typically work well for about 3 years. If you’ve used them for that long and they’re not working properly, don’t worry—you have get already got your value for money.

In cases where a replacement is needed, check out our suggested lists of earbuds and headphones Here and Here.

If you try to get them fixed, they might only last about 3 months after the repair. If you just got the headphones and they’re causing problems, and you still have time to get a refund, return them to get your money back.

If the refund date has passed, and have still time to claim warranty then go for warranty proccess (1-year limited warranty against manufacturing defects). But before that you can try the following solutions or ask a technician for help.

Quick Fixes:

1. Reset:

The process for resetting Skullcandy Hesh headphones varies by model:

For Hesh 2 and Hesh 3 Wireless Models:

  1. Unpair headphones from your device.
  2. Disable Bluetooth on your device.
  3. Simultaneously hold down the “+” and “-” buttons for 10 seconds.
  4. Successful reset confirmed by three white LED flashes.

For Hesh ANC (Active Noise Cancellation):

  1. Remove headphones from Bluetooth paired list.
  2. Press and hold the main button and volume down button for 3 seconds.
  3. Observe the light sequence indicating the ongoing update.
  4. Once complete, lights will extinguish, ensuring a successful reset.

2. Update Your Earbuds:

Many users have issues because they forget to update their skullcandy hesh headphones.

Make sure to update the skull hash headphones 2, 3 and ANC as instructed in the manual.

Updating using the Skullcandy App:

  1. Download and install the Skullcandy App (iOS and Android) on your compatible smartphone or tablet.
  2. Open the Skullcandy App and make sure your Hesh headphones are connected to your device.
  3. If a firmware update is available, the app will prompt you to install it.
  4. Follow the on-screen instructions to complete the update process.

Skullcandy Hesh Headphones Keep Disconnecting (Other Fixes)

If you are asking why do my skullcandy hesh headphones keep disconnecting then their can be following reasons with their solutions.

1. Interference from Other Devices:

Bluetooth signals can be easily disrupted by nearby electronic devices, such as routers, microwaves, or cordless phones.

If you’re experiencing frequent disconnections, try moving away from these devices or turning them off if possible. For microwaves, wait until finish cooking before using your headphones.

2. Distance from the Bluetooth Source:

The Bluetooth range is typically around 30 feet (10 meters). If you venture too far from the Bluetooth source, your headphones may disconnect.

  • Keep your headphones close to the Bluetooth source, whether it’s your phone or laptop.
  • If using a Bluetooth adapter, try moving it closer to your headphones for an improved connection.

3. Physical Damage to the Headphones:

Drops or water damage can be culprits for disconnection issues. If you suspect physical damage, it’s crucial to contact Skullcandy customer support for professional assistance and explore repair or replacement options.

Warranty and Out-of-Warranty Repair:

Explore warranty repair if under warranty. For out-of-warranty repairs:

  1. Contact Skullcandy Customer Support: Inquire about repair services and costs.
  2. Authorized Repair Centers: Locate centers on the Skullcandy website.
  3. Third-Party Repair Services: Consider local electronic repair shops experienced with Skullcandy headphones.

4. Contact Skullcandy:

Skullcandy offers several ways to get customer support.

Website: The Skullcandy website has a comprehensive support section with FAQs, troubleshooting guides, and product manuals. You can also submit a support ticket online here.

Skullcandy App: The Skullcandy App has a built-in support feature that allows you to chat with a customer service representative. You can also access FAQs and troubleshooting guides from the app (iOS and Android).

Phone: Skullcandy’s customer service number is 00 1 888-697-5855. They are available Monday – Friday 10:00am to 4:00pm

Additional Tips:

  • Charge your headphones regularly to avoid low battery disconnections.
  • Ensure your headphones are correctly paired with your device.
  • Turn off Bluetooth on devices you’re not actively using.
  • Avoid using your headphones in areas with high levels of wireless interference.


By following these detailed fixes and incorporating the additional tips into your routine, you can significantly reduce the likelihood of your Skullcandy Hesh headphones encountering disconnection issues.

In the rare case that problems persist, don’t hesitate to contact Skullcandy’s customer support for further assistance or explore the warranty for potential replacement.

With these troubleshooting steps, you’ll soon be back to enjoying uninterrupted audio bliss with your Skullcandy Hesh headphones!

Oliver Dules
In the world of audio technology, there are individuals who not only understand the nuances of headphones and earbuds but also possess the expertise to solve a myriad of problems that users encounter. Oliver Dules is one such luminary in this field, armed with six years of valuable experience and a remarkable journey that has taken him through industry giants like JBL, Skullcandy, and Samsung. Oliver Dule's exceptional skills go beyond the realm of troubleshooting; he has also contributed to the design of headphones, and he currently holds a pivotal role at Samsung, where he continues to shape the future of audio technology.