Stop Steelseries Arctis 9x Keeps Turning Off (10 fixes)

The SteelSeries Arctis 9X is a highly regarded wireless gaming headset that offers outstanding sound quality and comfort. However, some users have encountered an issue where the headset frequently turns off unexpectedly. If you’re facing this problem, don’t worry.

In this article, we will explore effective methods to help you Stop Steelseries Arctis 9x Keeps Turning Off, ensuring a seamless gaming experience.

Stop Steelseries Arctis 9x Keeps Turning Off:

Check for Physical Damage:

Inspect your Arctis 9X headset for any physical damage or loose connections. Look for frayed cables, bent pins, or loose ports.

Any physical damage can interfere with the proper functioning of the headset, leading to unexpected shutdowns.

If you notice any issues, consider contacting SteelSeries support or a professional technician for repair or replacement options.

Optimize Wireless Range:

The Arctis 9X utilizes a wireless connection, and the range can be affected by various factors.

To ensure a stable connection and prevent shutdowns, try positioning yourself closer to the gaming device (Xbox console or PC).

Additionally, reduce obstacles and interference between the headset and the device, such as walls, furniture, or other electronic devices.

Maximizing the wireless range can improve the headset’s performance and minimize unexpected shutdowns.

Check Battery Levels:

One common reason for the Arctis 9X headset to turn off unexpectedly is insufficient battery power.

To monitor the battery status of your SteelSeries Arctis Pro headset, you can follow these steps:

1. Connect the headset to your mobile device: By connecting your Arctis Pro to your smartphone, you can easily check the battery level. If you have an iPhone, you can view the battery percentage either on Apple’s battery widget or at the top-right corner of the screen when you swipe down.

2. Activate the power button: Press the power button on your SteelSeries Arctis Pro Wireless headset once. The LED indicator will begin blinking, and a green light signifies that the battery is fully charged.

3. Utilize the SteelSeries software: Another option to monitor the battery level is by utilizing the SteelSeries software. When your headset is connected to your computer, the software will provide a clear display of the current battery level.

By connecting your headset to your smartphone, pressing the power button to observe the LED indicator, or utilizing the SteelSeries software on your computer, you can conveniently monitor the battery status of your SteelSeries Arctis Pro headset.

Firmware Updates:

Keeping your Arctis 9X firmware up to date is crucial for optimal performance.

Visit the SteelSeries website and locate the firmware update specifically designed for your headset model.

Updating the firmware can often resolve any software-related issues that may be causing the unexpected shutdowns.

Resetting the Headset:

Performing a reset on the Arctis 9X can help resolve any glitches or configuration conflicts.

  • Locate the power button on the headset and turn it off.
  • Press and hold the power button for approximately 15-20 seconds, then release it and wait for a few seconds.
  • Turn on the headset again and check if the unexpected shutdowns persist.

Power Settings on Xbox:

If you are using the Arctis 9X with an Xbox console, incorrect power settings may contribute to the constant shutdowns. Navigate to the Settings menu on your Xbox console and select “Power & startup.”

Ensure that the “Turn off after” option is set to a reasonable duration or disabled.

Alternatively, try changing the power mode to “Instant-on” instead of “Energy-saving” to see if it resolves the issue.

Power Management Settings on PC:

For PC users, adjusting the power management settings can be helpful. Open the Control Panel and navigate to “Power Options.”

Select the power plan you are currently using and click on “Change plan settings.”

Then, click on “Change advanced power settings.” Look for options related to USB power management or device power management and disable any settings that allow the computer to turn off USB devices to save power.

Minimize Bluetooth Interference:

Bluetooth interference from nearby devices can disrupt the connection between the Arctis 9X and your gaming device.

To minimize interference, keep the headset away from other electronic devices that may cause Bluetooth interference, such as Wi-Fi routers, cordless phones, or microwave ovens.

If possible, disable other Bluetooth devices in the vicinity temporarily to identify any sources of interference.

Replacement Batteries:

If your Arctis 9X headset uses replaceable batteries, ensure they are properly installed.

If you continue to experience unexpected shutdowns, consider replacing the batteries with new ones, making sure to follow the correct polarity.

Seek Professional Support:

If none of the aforementioned solutions resolve the issue, it is advisable to seek assistance from SteelSeries support. Visit the SteelSeries support website and submit a detailed support ticket explaining the problem.

Follow any instructions provided by SteelSeries support to troubleshoot the issue further or arrange for a repair or replacement if necessary.


Experiencing frequent shutdowns with your SteelSeries Arctis 9X headset can be frustrating, but with the implementation of these strategies, you can prevent the issue from persisting. Remember to monitor battery levels, update firmware, and adjust power settings on your gaming device.

Additionally, minimizing Bluetooth interference and seeking professional support when needed can contribute to a more stable and uninterrupted gaming experience.

By following these recommendations, you can ensure that your SteelSeries Arctis 9X functions flawlessly, allowing you to fully enjoy your gaming sessions without interruptions.

About Author

In the world of audio technology, there are individuals who not only understand the nuances of headphones and earbuds but also possess the expertise to solve a myriad of problems that users encounter. Oliver Dules is one such luminary in this field, armed with six years of valuable experience and a remarkable journey that has taken him through industry giants like JBL, Skullcandy, and Samsung. Oliver Dule's exceptional skills go beyond the realm of troubleshooting; he has also contributed to the design of headphones, and he currently holds a pivotal role at Samsung, where he continues to shape the future of audio techno

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